Support

Need help with Make360? In the app, tap General → Support and open a ticket: the reply arrives by notification and by email. You can also write to pensarparaempreender@outlook.com — we reply within two business days. Step-by-step videos are in General → Tutorials.

How to cancel the subscription

• iPhone: Settings → tap your name → Subscriptions → Make360 → Cancel subscription.
• Android: Play Store → tap your photo → Payments and subscriptions → Subscriptions → Make360 → Cancel.

The plan stays valid until the end of the period already paid.

I changed phones or reinstalled the app

Sign in with the same account. If the subscription doesn't show up, open the plans in the app and tap Restore purchases.

The panorama didn't come out well

• Turn the phone without moving from where you stand, always at the same height, following the dots on the screen.
• Prefer well-lit rooms and avoid people moving during the capture.
• Completely plain walls with no objects make alignment harder: a picture, a door or a piece of furniture in view already helps.

Delete the account

In the app, under General → Privacy and data → Delete account. The account, the panoramas, the tours and the links are deleted. Without the app installed, see how to request deletion.